Minimum Ratings Policy
Your Feedback Matters
At PawsWorks, we pride ourselves on keeping close watch on what our customers are telling us, whether it’s a suggestion for our website, one of our existing products, or something you would like to see in our catalog. Your feedback does, indeed, matter.
All products in our catalog must maintain a 4-star rating or higher after a minimum of 10 ratings have been reached. We don’t care how profitable, or how popular of a particular item is by orders – if it doesn’t meet your standards, it doesn’t meet ours, and it will be discontinued as a listing on our site.
We want to know how the products we offer are working for you, whether it’s great, or not. We take care in curating products that have a good track record of positive experiences for pets, and their people. We never have, and never will add a product simply because it’s available.
What you purchase from PawsWorks must work for your pet, you, and the planet.